Refund Policy

Payment for Supalens paid subscriptions is processed through the payment provider Paddle, and Paddle, as the Merchant of Record, handles billing, taxes (such as VAT), the issuance of invoices and receipts, and refund processing on the Company's behalf.

Users may cancel their subscription at any time from billing management (the customer portal). Upon cancellation, billing stops from the next payment date, and the user may continue to use the Service for the period already paid for.

(1) If you have not substantially used the Service after payment, you may request a full refund within 7 days of the payment date. (2) For monthly subscriptions, refunds are in principle restricted for the period already used, and whether a partial refund is available for the remaining period follows applicable laws and Paddle's refund rules. (3) If the Service could not be provided normally due to the Company's fault, a refund will be made for the affected period.

Refund requests may be submitted at admin@supalens.ai or through the guidance in the Paddle receipt sent at the time of payment; approved refunds are processed through Paddle to the original payment method. Processing may take several business days depending on the payment method and card-issuer policies.

Refund and payment inquiries: admin@supalens.ai